Emotional intelligence: Its relations to communication and information technology skills

Marzuki, Najib Ahmad; Mustaffa, Che Su; Saad, Zarina Mat
Abstract:
Emotional intelligence comprises of several important elements which enhance the ability of several key competencies.This study attempts to examine the relationship between emotional intelligence, communication skills and information technology skills among university students in Malaysia.Three thousand one hundred and one final year students from 10 public universities in Malaysia were randomly chosen as samples for this study.The Bar-On Emotional Quotient: Short (EQ-i:S) by Bar-On has been utilized for the purpose of measuring emotional intelligence.An inventory by Moreale, Spitzberg and Barga was used to measure communication skills while the Computer Efficacy Scale by Murphy, Coover and Owen was utilised to measure skills in information technology.Results showed that there were positive significant relationship between emotional intelligence and both communication and information technology skills. This study implicates that students with high emotional intelligence will have better command in communication skills and information technology skills.
Research areas:
Year:
2015
Type of Publication:
Article
Keywords:
emotional intelligence; communication; information technology
Journal:
Asian Social Science
Volume:
11
Number:
15
Pages:
267-274
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